Booking Terms & Conditions.

A non-refundable booking deposit is required to secure all appointments. Deposit amounts vary depending on the treatment booked and will be deducted from the total cost of your treatment.

Appointments are not confirmed until the required deposit has been received.

All new clients are required to attend a consultation before treatment.

A consultation allows the clinician to assess your suitability for treatment, discuss your concerns and goals, explain the proposed treatment, outline potential risks and benefits, and answer any questions.

Booking a treatment does not guarantee that treatment will be carried out. Fine Aesthetic Medicine Clinic reserves the right to refuse or postpone treatment where it is considered clinically inappropriate, unsafe or not in your best interests.

You are responsible for providing complete, accurate and up-to-date medical information, including but not limited to:

• Current medical conditions
• Medications
• Allergies
• Pregnancy or breastfeeding status
• Previous cosmetic procedures
• Any changes to your health since your previous appointment

Failure to disclose relevant medical information may increase the risk of complications and may result in treatment being declined.

The remaining balance for your treatment is payable immediately following completion of your appointment unless otherwise agreed in writing.

For treatment courses, the remaining balance is payable following completion of the first treatment session unless an alternative payment arrangement has been agreed in writing.

Outstanding balances must be settled immediately.

The Clinic reserves the right to suspend future appointments where payment remains outstanding.

Where your appointment has been secured using a debit or credit card, you authorise Fine Aesthetic Medicine Clinic to securely retain your payment method through our payment provider, Stripe.

If payment for treatment is not made on the day of your appointment, you authorise Fine Aesthetic Medicine Clinic to charge the debit or credit card used to secure your booking for any outstanding treatment balance.

This authorisation also applies to any applicable late cancellation or no-show fees due under this policy.

A receipt will be issued for every payment processed.

Clients choosing to pay by cash must settle the full balance before leaving the Clinic.

Where payment remains outstanding and no payment card has been provided, Fine Aesthetic Medicine Clinic reserves the right to recover any outstanding balance through appropriate legal or debt recovery procedures and to recover any reasonable costs permitted by law.

Appointments may be cancelled or rescheduled without charge by providing at least 48 hours' notice.

Appointments cancelled, rearranged or missed with less than 48 hours' notice will result in the loss of the booking deposit.

Repeated late cancellations or missed appointments may result in future bookings being refused.

The Clinic reserves the right, at its sole discretion, to waive cancellation charges in exceptional circumstances. Any such waiver shall not constitute a precedent or affect the Clinic's right to enforce these Terms & Conditions in future.

Medical aesthetic treatments are tailored to each individual.

Results vary between clients and depend on factors including age, skin quality, lifestyle, medical history and compliance with aftercare advice.

No guarantee or warranty is given regarding treatment outcomes, longevity of results or the number of treatments required.

Following treatment, you will receive verbal and/or written aftercare instructions.

It is your responsibility to follow this advice.

Failure to follow aftercare instructions may increase the risk of complications and may affect treatment outcomes.

Fine Aesthetic Medicine Clinic cannot accept responsibility for adverse outcomes that result directly from failure to follow aftercare advice.

Medical aesthetic treatments are professional healthcare services.

Refunds cannot be provided once treatment has been carried out or once a treatment course has commenced.

Where concerns arise regarding your treatment, Fine Aesthetic Medicine Clinic will undertake an appropriate clinical review and discuss suitable management options.

Nothing in this policy affects your statutory rights under UK consumer law.

Fine Aesthetic Medicine Clinic reserves the right to refuse, postpone or discontinue treatment where:

• Treatment is considered clinically inappropriate or unsafe.
• A client is medically unsuitable.
• Unrealistic expectations are identified.
• Valid informed consent cannot be obtained.
• Required payment has not been made.
• Abusive, threatening or inappropriate behaviour is displayed towards staff or other clients.

Your personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Medical records are stored securely and confidentially in accordance with legal and professional obligations.

If you have any concerns regarding your treatment or experience, please contact us:

admin@famclinic.co.uk

We are committed to investigating all complaints fairly, professionally and as promptly as reasonably possible.

By booking an appointment with Fine Aesthetic Medicine Clinic, you confirm that:

• You are aged 18 years or over.
• The information you have provided is true, complete and accurate.
• You have read and understood this Booking Terms & Conditions Policy.
• You agree to comply with this policy.
• You agree to the Clinic's Full Terms & Conditions and Privacy Policy.

These Booking Terms & Conditions are governed by the laws of England and Wales.